Terms and Conditions

1.1 Eligibility

By using our website, you represent that you are of legal age to enter into a binding agreement or have the consent of a legal guardian.

1.2 Acceptance of Terms

By using our website or making a purchase, you agree to comply with and be bound by these Terms and Conditions, as well as any other policies we may implement from time to time, including our Privacy Policy.

1.3 Changes to Terms

Kobe Lucy reserves the right to modify or update these Terms and Conditions at any time. Changes will take effect immediately upon posting. Your continued use of our website or services after any changes constitutes your acceptance of the new terms.

2.1 Placing an Order

When you place an order through our website, you agree to provide accurate and complete information.

2.2 Pricing and Availability

All product prices are listed in Ringgit Malaysia. We strive to ensure that all information, including pricing and product availability, is accurate; however, we reserve the right to correct any errors or inaccuracies and to cancel orders if necessary.

2.3 Payment Methods

Payment must be made in full before the products are shipped. All payments are subject to verification by our payment gateway provider.

3.1 Shipping Policy

We will ship products to the address provided during checkout. Estimated delivery times range from 3 to 14 days, depending on your location. Please note that shipping times may vary, andKobe Lucy is not responsible for delays caused by third-party couriers.

3.2 Shipping Fees

Shipping fees will be calculated during checkout based on your location and chosen delivery method (if applicable).

3.3 Risk of Loss

Risk of loss and title for products purchased fromKobe Lucy pass to you upon delivery to the shipping address provided.

4.1 No Returns or Refunds

Once a payment is made, Kobe Lucydoes not accept any returns or issue refunds unless there is an error on our part (e.g., wrong product shipped, defective items). All sales are considered final.

4.2 Exceptions for Errors

If the product you receive is incorrect or defective due to an error on our part, you must notify us within 7 days of receiving the product. We will review your claim and, if verified, offer a replacement, correction, or refund at our discretion.

4.3 How to Make a Claim

To report an issue with your order, please contact us with your order number and details of the problem. If your claim is accepted, you may return the product to the following address:

Kobe Lucy

23, jalan akasia 6, saujana akasia, sungai buloh, selangor

5.1 Prohibited Activities

You agree not to:

• Use our website or services for any unlawful purpose.

• Engage in any activity that interferes with or disrupts our website’s functionality.

• Attempt to access or collect personal information from other users.

• Impersonate any person or entity or misrepresent your affiliation with any entity.

5.2 Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

6.1 Ownership of Content

All content, trademarks, logos, and intellectual property displayed on our website are the property of Kobe Lucy or our licensors. You are not permitted to use any of these without prior written consent from us.

6.2 User Content

By submitting content (e.g., reviews, comments) to our website, you grant Kobe Lucy a non-exclusive, royalty-free, perpetual license to use, reproduce, and modify such content for promotional or marketing purposes.